Services

✅ All standard telephony features
✅ Zero Installation fee
✅ No License fee
✅ 4 Bundled Support tickets / month
📆 1 Year Contract

Cloudone Managed Business Communications Suite
https://www.cloudone.co/cloud-one-managed-business-communication-suite

✅ All standard features of Cloudone Managed Enterprise Business Communications Suite
✅ Zero Installation fee
✅ No License fee
✅ 6 Bundled Support tickets / month
📆 1 Year Contract

Cloudone Managed Business Communications Suite
https://www.cloudone.co/cloud-one-managed-business-communication-suite

Enables the additional features on your Cloud One Business Communications Suite
Applicable to Enterprise & Call Centre Editions Only
✅ Enables Active Directory Integration
✅ Enables Video Conferencing & Video Calling
✅ Enables Door Phone Video Preview

Quantity of enhanced users must be equal to total users of your Cloud One Business Communications Suite

Annual Subscription License
*Channel based Pricing
Software Subscription Licenses are payable 100% in advance

✅ Enables Outbound Call Centre features & simultaneous call capacity on your Call Centre Business Communications Suite
Annual Subscription License
*Channel based Pricing
Software Subscription Licenses are payable 100% in advance
Maximum simultaneous calls capacity is 50% of total system call capacity

✅ No License fee
✅ Admin Portal
📆 1 Year Contract
Cloudone Self Managed Business Communications Suite
https://www.cloudone.co/cloud-one-self-managed-business-communications-suite

Only available to Managed Business Communications Suite Customers
Discounted Support Ticket / Issue / 15 minute
One Issue per ticket
*Paid Discounted Support Tickets are valid for 1 year
Only required if you exhaust your bundled support tickets

Get your customers to call you where ever they are located

✅ Admin Portal ⚙ Requires IP telephony technical expertise to install & manage.
✅ No License fee
📆 No Contract - Cancel Any Time

Cloudone Self Managed Business Communications Suite https://www.cloudone.co/cloud-one-self-managed-business-communications-suite

What unique features are included
✅ No License fee
✅ Admin Portal ⚙ Requires call centre technical expertise to install & manage.
💲Top up Talk time to enable outgoing calls

Cloudone Self Managed Business Communications Suite https://www.cloudone.co/cloud-one-self-managed-business-communications-suite

Securely connect your own preferred carrier or on-premise VoIP Gateway SIP Trunk to your hosted communication system

2 Hours Training for 1 Supervisor )Minimum)

2 Hours Training for 5 Agents (Minimum)

1 Hour Training for 1 Operator / Telephone Receptionist (Minimum)

1 Hour Training for 5 Users (Minimum)

One Time Setup Fee for each integration
​👉 Requires access to customer account of the respective vendor developer portal
👉 Free for Managed Business Communications Suite if you provide the integration API Credentials from the respective developer portal with the correct mappings

Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year

Annual Subscription License in USD only.
*Channel based Pricing
Software Subscription Licenses are payable 100% in advance

Annual Subscription License in USD only.
Pricing based on number of concurrent calls
Subscription Licenses are payable 100% in advance

Software License Pricing Impact under TLAA 2024 (Kenya)
The Tax Laws Amendment Act, 2024 (“TLAA”, “the Act”) w.e.f 27 December 2024 has resulted in a 20% price increase.

Annual Subscription License in USD only.
Pricing is based on the number of concurrent calls, including internal and external calls.
Software Subscription Licenses are payable 100% in advance

Software License Pricing Impact under TLAA 2024 (Kenya) The Tax Laws Amendment Act, 2024 (“TLAA”, “the Act”) w.e.f 27 December 2024 has resulted in a 20% price increase.